Live Chat Software for

A live chat enables you to communicate with your website visitors in real time and quickly answer their questions whenever they need support.

How it works

Step
01

Sign Up

Sign Up using your email ID and add personal details. Once you sign up your Account will be created with welcome bonus 50 FREE credits.

Step
02

Sign In

After Sign Up, login with your email ID and password, Once your account authenticated, you will be logged in.

Step
03

Business Profile

After Sign In, add your business details in “Manage Site” section. Now your business profile will be created with FREE Business page.

Step
04

Chat Script

After setting up your business profile, Chat script will be displayed at bottom of the "Business Profile" details page.

Step
05

Integration

You can simply copy and embed Chat Script in your website. After Chat script added, our live chat widget will be visible on your website.

Step
06

Manage Conversation

After Integration connect with your Website Visitors in real-time and take your customer service to the next level.

Benefits

Optimize Conversions

Live chat significantly boosts up your sales conversion rate by interacting with your customers on time quickly.


Reduce Service Costs and Boost Efficiency

Live chat brings in more profit and saves you lot by quick assistance and redirecting customers to right place and ability to manage multiple customers at a same time through your live chat conversation.


Increase Customer Satisfaction

Live chat increases your customer satisfaction by assisting them on right time and in way of promoting your products to your customer in a proper and quick manner.

Personalize Your Brand

Live chat breaks up the space between you and customer and build a strong relationship between you and customer and it makes easy to personalize your brand and growth carriers.

Gain a Competitive Advantage

Customers quickly leave your website when they can’t find what they were looking for or seems too complicated. that time live chat is a powerful solution to ultimately improve your customer experience.

Improve Customer Service

Live chat allows you to give quick answers to questions about your products, solve problems faster, and assure your customers that you’re there when they need you. recipe for improving both customer service and overall CX.

Gain Insights into Customer Behavior

Live chat services help you view customer pain points up close. You clearly know what to fix, and you can design your product in a way that meets the desired outcomes.

Increase Sales

Live chat is effective in generating leads and making sales. your team has many more opportunities to turn these visitors into paying clients or customers and makes it one of the key live chat benefits.

Reduce Support Costs

Live chat cost is cheaper than phone support and an email provider. and with minimized agents. with proper training, single live chat agent can handle three or more chats simultaneously.

Discover Customer Pain Points

Live chat administrators and supervisors have access to all chat histories and can sort out customer pain points. Therefore, management can easily find and solve the problems or needs of their customers.

Reporting and Data Insight

You can view all sorts of custom reports as well as the chat histories of all your agents. Live chat analytics give you valuable insight into your agents as well.


Give Customers Timely Responses

Live chat solves the need for immediate interaction, as customers can reach a live chat agent faster than any support channel and initiate real-time conversations. 

Features

Sites

Sites means businesses.You can create multiple live chat business profiles under your user account. 

FREE Business Page

Some small business concern people may not have website for that kind of cases we are providing a page link with all your business details. this link can be used by persons who are not having websites.

Credit Plan

We used credit based pricing model. Get 50 Credit Points Welcome Bonus. Minimum Purchase Credit Points 250. 2 credits charged per enquiry plus chat session.

Enquiry Form

Our live chat staring interface will provide an enquiry form to users visiting your site so that you can collect their details for marketing purposes by reporting your message history.

Text Message

Can send or receive unlimited text messages in a chat session.

Image Type Message

Business owner can send unlimited image files in a chat session.

Messages Limit

You can send Unlimited messages. 500 characters allowed per message.

Chat History

Chat history remains active for 100 days if you need you can get your backup by reporting.

Chat Session

One chat session remains active for one hour after that it will be auto logout.

Branding

Your brand or company name will be displayed in your live chat interface.

Reporting

Chat histories remains active for 100 days so you can back up your chat histories by reporting in chat section. We provided excel format download option.

Integration

You can get your chat script after logged in your account. In business details page,  there will be a chat script shown in the bottom you can copy and integrate it in your website to get your live chat on screen on your website and ready to use.

Use Cases

Customer Service

Live chat can be used to provide immediate assistance to customers who have questions or need help with a product or service.

Lead Generation

Live chat can be used to engage with potential customers and gather information about their needs and interests, which can be used to create targeted marketing campaigns.

Event Registration and Ticketing

Live chat can be used to streamline the event registration process and provide instant assistance to attendees and handle ticket sales.

E-Commerce

Live chat can be used to provide personalized recommendations and assist customers with the purchasing process or helping them track their orders.

Education and Training

Live chat can be used to provide real-time assistance to students and employees as they learn new skills or complete course work.

Healthcare

Live chat can be used to provide triage and assistance to patients, as well as to provide reminders and follow-up care.

Government services

Live chat can be used to provide information and assistance to citizens, such as answering questions about benefits or processing applications.

Hospitality

Live chat can be used to assist guests at hotels, providing information about the hotel and its amenities, as well as helping with reservations and check-in.

Realestate

Live chat can be used for Instant responses, provide personalized conversations with customers, Schedule and update estate view appointments, and can follow-up procedures.

Travel

Live chats can be used to assist with travel bookings and provide information about destinations and itineraries.

Banking and Finance

Live chats can be used to provide account information, process transactions, and answer financial questions.

Human Resources

Live chat can be used to answer employee questions and provide access to HR resources.

Pricing

Credit-based pricing model

  • Multiple Business Manage
  • FREE Business Page + Direct Chat
  • 100 Days Chat history
  • 1 User Manage
  • Enquiry Form + Chat Session
  • 2 credits charged per enquiry plus chat session
  • Unlimited image message per chat session(Admin Only)
  • Unlimited text message per chat session
  • 1 Hour Chat Session
  • Excel Reporting
  • 24/7 Support
Sign Up

Credit points must be manually added to your Gatelog Live Chat account. We will do our best to add them as soon as possible, although it might take few hours before someone on our billing team can process your order. As soon as they are activated, we will notify you by email. After credits are added you will be able to use our Live Chat product. 

How It Works
1. Make payment manually through RTGS/NEFT Transfer, Google Pay, Money Order, Pay By Cash, PayPal transfer.
2. After made a Payment please submit your transaction details to  info@gatelogsystems.comDon't forget to mention your Name, Mobile  & Customer Email ID.
3. Review and approve by billing team.
4. Credits will be added to your Live chat user account.


Minimum Purchase Credit Points 250.

Credit Points
INRUSD
50 Credits / Welcome BonusFREEFREE
250 Credits / Rs 5.00 Per CreditRs 1250.00$18.00
500 Credits / Rs 4.80 Per CreditRs 2400.00$32.00
750 Credits / Rs 4.60 Per CreditRs 3450.00$46.00
1000 Credits / Rs 4.50 Per CreditRs 4500.00$58.00
1500 Credits / Rs 4.25 Per Credit
Rs 6375.00$82.00
2000 Credits / Rs 4.00 Per CreditRs 8000.00$104.00


PayPal Account:
Our Paypal a/c: shan@gatelogsystems.com
https://www.paypal.me/GATELOGSYSTEMS 

RTGS/NEFT Transfer:
Bank Name: Karur Vysya Bank
A/C Name: GATELOG SYSTEMS
Current A/C No: 1624115000001452
IFSC Code : KVBL0001624
Branch Address: No.2A, Mullaivasal, Tiruverumbur, Trichy – 620013, Tamil Nadu, India.

Google Pay

Pay By Cash
This is the safest mode of payment which ensures the payment status instantly. You can pay by directly walking into our office at 4/268, Captain Complex, Top Room 1/2, Sakthi Nagar, 4th Street,Kattur, Trichy – 620019, TamilNadu, INDIA.

Money Order
Go to any Post office nearer to you and send MONEY ORDER to our office Address. Please write your name, address and mobile no. in the space for communication in Money Order form.
GATELOG SYSTEMS
4/268, Captain Complex, Top Room 1/2, Sakthi Nagar, 4th Street,
Kattur, Trichy – 620019, 
TamilNadu, INDIA.
Phone : 91-
0431-2962192
Mobile : 91-9500982850 
Email: info@gatelogsystems.com



FAQ

In your website, you need to put our Live chat javascript snippet. You can take this snippet in your account.

Credit points must be manually added to your Gatelog Live Chat account. We will do our best to add them as soon as possible, although it might take few hours before someone on our billing team can process your order. As soon as they are activated, we will notify you by email. After credits are added you will be able to use Gatelog Live Chat product.

How It Works:
1. Make payment manually through RTGS/NEFT Transfer, Google Pay, Money Order, Pay By Cash, PayPal transfer.
2. After made a Payment please submit your transaction details to info@gatelogsystems.com. Don't forget to mention your Name, Mobile & Customer Email ID.
3. Review and approve by billing team.
4. Credits will be added to your Live chat user account.

Minimum Purchase Credit Points 250.
For new Signup, We provided 50 FREE Credit points.
For credits Purchase Details please refer purchase credits page.

No refund policy is not available in our live chat service.

Reporting is nothing but downloading your chat histories. In your Dashboard go to “manage site” in your business section click on excel icon at the last and you can download your chat conversations.

No. Pre-built templates are available for you to use.

Please click on the “Sign Up” button on top of the home page. Signup with your email Id and add your details.

Please click on the “Sign In” button on top of the home page. Signin with your email Id and password.

Please click on the “Change Password” menu in your dashboard section. Here you can reset your password.

No Auto renewal is not available. And the process is manual.

A live chat enables you to communicate with your website visitors in real time and quickly answer their questions whenever they need support.

Businesses use live chat to Provide instant customer support, improve customer satisfaction, increase sales and conversions, reduce support costs, Enhance the overall customer experience.

No, live chat can be used by businesses of all sizes, including small and medium-sized businesses. And can be used even if they are not having a website.

In your Dashboard go to “manage site” in your business section click on excel icon at the last and you can download your chat conversations.

In your Dashboard go to “manage message” in your business section click on the “chat” button.

In your Dashboard go to “manage site” in your business section click on the “chat page” open button. This button takes you to your business page And you can find an URL on top of the page URL section. You can share it with anyone that you want to invite for a chat session.

One Chat session is for example a person fills the enquiry form and gets into the live chat then the conversation session between you and that person is considered as one chat session and time limit for one chat session is 1 hour and it will be closed automatically after the time limit.

Yes you can use it by adding your multiple businesses to your account.

Yes, when your visitors or customers arrive at your website In our live chat they will be provided with an enquiry form that you can collect their details and use for marketing purposes.

Credit-based pricing model is a method of determining the price of goods or services based on the credit worthiness of the customer. In simple terms prepaid.

No, we are not involved in inviting or any kind of promotional activities for your business.

After successful integration on your website right side bottom corner our live chat box will be displayed.

A live chat agent is a customer service representative who communicates with customers through a live chat interface on a company's website. They provide real-time support to customers.

Yes, if you want to interact with your customers on time then your agent should be available 24/7.

No its default in what language the customer is chatting to you that will be received to you.

You can contact us on:
Website: https://gatelogsystems.com
WhatsApp: https://wa.me/919500982850
Facebook Page: https://www.facebook.com/GateLogSystems
LinkedIn Page: https://www.linkedin.com/company/gatelog-systems/
Twitter Profile: https://twitter.com/GateLogSystems
Instagram Profile: https://www.instagram.com/gatelogsystems/
Skype: gatelogsystems